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Exchange and Return Policy

  • To exchange or return a product, please contact us by sending an email to hello@grandstores.ae or give us a call on 800 GRANDS so that we can assist you with the exchange procedure.
  • A cash refund can be availed by the consumer only in the case of a Manufacturing defect and provided that the original invoice is presented.
  • Exchange doesn’t apply to Personal care Products.
  • Exchange or Return of the product can be availed within 10 days from the date of purchase.
  • The returned product must be in its original packing condition (including all accessories & instruction manuals etc.). It should be unopened and unused.
  • If the product purchased is part of a bundle offer, then the entire bundle (Accessories & FOCs etc.) need to be returned back with the product.
  • The original bill must be provided along with the returned product, in order to avail the refund or exchange.
  • Once the above conditions are satisfied and your items have been received by us, they will be inspected, then approved. An email will be sent to confirm that the exchange has been approved.
  • If you have received a damaged product or wrong delivery, please call us on 800 GRANDS or send us an email at hello@grandstores.ae within 3 calendar days so that we can assist you with the exchange or return process.
  • Grand Stores will cover all the shipping fees associated with the damaged or wrongly shipped items. If the exchange or return is for a reason other than the above then the customer will bear the shipping cost.
  • The replacement / refund / exchange will be processed within 7 working days from the date of receiving the returned item.
  • In case of a return, it will be done through the Bank. Depending on your Bank, it may take an additional 2-10 working days after crediting the amount for it to show in your account.